Come Grow With Us!
10411 Courthouse Rd.
Spotsylvania, VA 22553
Phone # (540)-710-6006
Fax # (540)-710-6001
Welcome To Our Practice!
At Kidschoice Pediatrics it is our mission to provide excellence in pediatric care in a warm and nurturing environment. We want your family to feel comfortable with both our staff and our office environment. Our office is bright and child friendly with whimsical and fun themed rooms. We are a small practice and we take pleasure in developing a close working relationship with our patients and their families. At Kidschoice Pediatrics we care for children from birth to age 18. We provide well child preventative care, acute sick visits, as well as management of chronic problems and diseases.
APPOINTMENTS: At Kidschoice Pediatrics we see patients by appointment. We strive to accommodate all our sick patients with same day appointments. We request that you provide at least 24 hours notice when canceling or rescheduling an appointment so that we may take that time available for a sick child. You may accrue a $50 fee for all no call/no show appointments. After 3 no call/no show appointments you may be discharged from the practice. Our office will confirm your child/children’s appointment at least 48 hours prior to your scheduled appointment as a courtesy to you.
We try our very best to stay on schedule, however emergencies sometimes arise. If we are seriously delayed, we will try to notify you beforehand. Please assist us by being on time for your appointment. Occasionally, we may call patients in the waiting room out of turn if they are here for urgent exams or here to see the nurse only. We ask for your patience if you have to wait. We know your time is valuable and we hate to keep you waiting.
Unless prior arrangements are made, only parent or legal guardian may bring child/children for sick or check-up appointments.
TELEPHONE CALLS: 1) ADVICE: Our nurse(s) is available to answer your health care questions during office hours. All calls are returned as quickly as possible and always before we leave each day. When our office is closed there is an after hours advice nurse if you have urgent medical needs which cannot wait until the next day. Please call our office number and let the answering service know that you would like to speak with the triage nurse on duty. All non-medical questions such as referrals, prescription refills, scheduling/rescheduling appointments, insurance questions and/or billing questions, please call us during our regular office hours: Monday and Tuesday 8:30am to 7pm, Wednesday 8:30am to 6 pm, Thursday and Friday 8:30am to 5:30pm. Our lunch hours are 12:45pm to 2:00pm. Medical records and provider messaging are available via portal access to all patients.
2) PRESCRIPTIONS REFILLS: We feel that each child deserves the best in medical care. We do not feel that it is in your child’s best interest to receive antibiotic prescriptions over the telephone without proper evaluation. Thus, we rarely call in prescriptions without first examining the patient. We request at least 24 hours for prescription refill requests. Yearly checkups are an important part of your child’s care. No refills on prescriptions will be filled if your child has not been seen for their yearly checkup. We recommend keeping up with this by using your child’s birthdate as a guide. Good health habits start yearly.
3) INSURANCE REFERRALS: Each insurance company has its own referral process. Some quite simple but others require many steps. To insure that your referral is complete and ready for your appointment we request at least 3 working days notice for referral requests.
AFTER HOURS: We share night and weekend call with a group of local pediatricians. There is always a doctor on call for this practice. The on call doctor has limited early evening and Saturday morning appointments available and urgent sick visits. Please call our office number if you feel your child has an urgent problem that needs evaluation when we are closed. You will be connected to the answering service that will direct you to the on call doctor.
PRIVACY: Your child/children’s medical record is strictly private. We do not reveal information regarding your child’s health to you employer, friends, or relatives without your written permission. We only release records with your consent or where required by law. We are compliant with the HIPAA (Health Insurance Portability & Accountability Act) privacy rules and have a published privacy available in our office.
INFORMATION CHANGES/INSURANCE CHANGES: If any of your personal information changes such as your address, phone number or insurance plans please inform our office staff. If your insurance changes please check with our office to ensure we are currently accepting your insurance. All co-pays are due at the time of service. Please remember your insurance coverage is a contract between you and your insurance company. You are ultimately responsible for payment of your account and knowledge of what your insurance policy covers.
BILLING AND CLAIMS: KidsChoice Pediatrics files all of our patients’ insurance claims. If you have any questions regarding your account, insurance’s explanation of benefits, or bill you have received, please call our office number at 540-710-6006.
MISSED APPOINTMENTS: Our office will bill you for any missed appointments not cancelled within 24 hours. Three (3) missed appointments with no notification are grounds for dismissal from KidsChoice Pediatrics.
PAYMENT POLICY: Payment is expected at the time services are rendered. We are required to collect co-payments and deductibles by your insurance company. For your convenience we gladly accept cash, personal checks, VISA and MasterCard. If you are having difficulty making payments, please contact our office for other arrangements.
APPLICABLE FEES: A) All patients are subject to a $50.00 NO CALL/NO SHOW fee and for appointments cancelled in less than 24 hours of the appointment. The fee is $20 for sick appointment & $50 for check-up/physical appointment. B) Personal check payment that is returned for non-sufficient funds or closed accounts will be subject to a $50.00 returned check fee. C) School forms and other forms that need to be filled out and completed by the physician will be subject to a $10.00 fee/form. D) There is a processing fee of $25.00 administrative fee for copying and/or mailing of medical records.
COURTESY POLICY: It is important for you and your child/children to establish a good working relationship with your pediatrician(s) and her office staff. We enjoy working here and we want you to enjoy visiting us. We make special efforts to explain everything to you regarding your child’s medical condition, medicines and treatments. We want you to be actively involved in your child’s healthcare. If you are dissatisfied with any aspect of your child’s care, please bring it to our attention immediately. We will attend to the problem promptly. However, we would like you to treat our staff with the same respect and courtesy that we extend to you. We have chosen staff, office procedures, medical equipment and office décor with thought and care in order to provide quality medical services in a pleasant, efficient and friendly atmosphere. Disrespect to our office staff can lead to a discharge from our practice.
We look forward to assisting you with your child’s health care needs.
Come grow with us,
Suzanne Richman, M.D.
Lori Van Horn, M.D.
Caroline, Conneen, NP, IBCLC
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